SHIPPING & RETURNS

Order Processing

All MALTIERE orders are prepared for shipment within 1 business day.

Orders placed during weekends or public holidays will be prepared on the following business day.

Cyprus Delivery

We offer complimentary delivery throughout Cyprus via a local courier service.

Estimated delivery time is 1–2 business days from the date of collection.

International Delivery

International orders are shipped from Cyprus via DHL Express.

We offer flat-rate worldwide DHL Express delivery for €15 to all destinations currently available at checkout.

DHL collection normally takes place on the same or following business day, depending on the time the order is placed and the courier collection schedule.

Once your order has been collected by DHL, you will receive tracking details by email. Please note that tracking information may take several hours to become active.

Typical delivery times from the date of collection:

• Europe and the United Kingdom: 1–3 business days

• USA and Canada: 2–5 business days

• Rest of the world: 3–7 business days

Delivery times are estimates for most destinations. Remote locations and shipments requiring customs clearance may take longer. The estimated delivery date for your individual order will be available through DHL tracking after collection.

Please ensure that your delivery address and contact details are correct before completing your order.

Duties and Taxes

Orders delivered within the European Union are not subject to additional customs duties.

Orders delivered outside the European Union may be subject to import duties, taxes, or customs fees. These charges are determined by the destination country and are the responsibility of the customer.

We recommend contacting your local customs authority for further information before placing your order.

Returns

We hope you will love your MALTIERE piece. If you wish to return an item, you may request a return within 30 days of receiving your order.

To initiate a return, please contact us at info@maltiere.com and include your order number. Once your return request has been approved, we will provide you with the return address and further instructions.

Please do not send your return before contacting us.

Returned items must be:

• Unworn, unwashed, and unaltered

• In their original condition and packaging

• Returned with all original tags attached

• Returned with the protective hygiene liner intact

For hygiene reasons, swimwear must be tried on over underwear. We cannot accept items that have been worn, washed, damaged, soiled, or returned without the original hygiene liner.

MALTIERE reserves the right to decline a return that does not meet these conditions.

Return Shipping

MALTIERE does not provide prepaid return labels or arrange return collection.

Customers are responsible for arranging and paying for return shipping through a postal or courier service of their choice.

We strongly recommend using a tracked shipping service and retaining proof of postage until your refund has been completed. The returned item remains the customer’s responsibility until it has been delivered to MALTIERE. We cannot accept responsibility for parcels that are lost or damaged in transit.

Return shipping costs are non-refundable, except where an item is confirmed to be faulty, damaged, or incorrect.

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us at info@maltiere.com as soon as possible. Include your order number, a description of the issue, and clear photographs.

Please contact us before returning the item. Once the issue has been confirmed, we will provide return instructions and reimburse reasonable standard tracked postage costs upon receipt of a valid shipping receipt.

Refunds

Once your return has been received and inspected, we will notify you by email.

Approved refunds will be processed to the original payment method within 5–7 business days. Your bank or payment provider may require additional time for the funds to appear in your account.

Original standard delivery costs will be refunded where required by applicable consumer law. Additional delivery charges, customs duties, taxes, and return shipping costs are non-refundable, except where an item is faulty, damaged, or incorrect.

Exchanges

We are currently unable to offer direct exchanges.

If you would like a different size or style, please return the original item in accordance with this policy and place a new order.

Contact Us

For any questions regarding delivery, sizing, or returns, please contact us at info@maltiere.com.

This policy does not affect your statutory consumer rights.